The Ombudsman Office at Fortaleza Airport has a new channel of communication with passengers. In October, the totems located in the halls and departures areas gave space to a more technological, agile and modern alternative. QR Code cards will direct the user to the Ombudsman portal so that the registrations are made and sent on real time.
Responsible for analyzing the registrations received through its exclusive communication channels, the Ombudsman treats the needs of passengers and users, as well as identifies opportunities for improvement. All manifestations are registered in a specific system and treated in a personalized way.
Focused on the excellence of customer service, Fraport Brasil innovates once again by providing a 100% online tool, eliminating the use of paper and contributing to the maintenance of sustainability.