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Accessibility

Passengers with special needs

 

Passengers with special needs are those who have some type of disability; who are 60 years-old or older; pregnant women; breastfeeding women; passengers travelling with infants; passengers with reduced mobility; or any other person who, for any specific condition, has limited autonomy. Such passengers are entitled to special assistance.

In compliance with Resolution 280/2013, passengers with special needs must:

  • Inform the airline about the assistance they will need when they purchase the ticket.
  • Inform the airline about the need of an attendant no later than 72 hours before the scheduled departure time.

For more information, access ANAC’s Resolution 280.