If you would like to contribute to improving the services provided by Fortaleza airport, please register your suggestion, compliment or dissatisfaction.

Important: for your complaint to be dealt with effectively, please provide the date, time, location and a detailed description of the facts. If you prefer, you can also send your complaint by e-mail: ouvidoriafor@fraport-brasil.com.

If your complaint concerns the services provided by airlines, such as flight delays, damaged or lost luggage, etc., we recommend that you address your complaint to the airline responsible for the flight.

If you have any questions about travel or airport infrastructure, please consult the Passenger Guide.

Fraport Brasil complies with the General Data Protection Law (Law No. 13,709/18). For more details on how Fraport Brasil protects your personal data, please visit our Privacy Notice.